Zuckerberg says sorry for Meta harming kids—but rejects payments to families

Enlarge / Mark Zuckerberg discussed Meta’s approaches to child safety at the Senate Judiciary Committee hearing January 31, 2024.

During a Senate Judiciary Committee hearing weighing child safety solutions on social media, Meta CEO Mark Zuckerberg stopped to apologize to families of children who committed suicide or experienced mental health issues after using Facebook and Instagram.

“I’m sorry for everything you have all been through,” Zuckerberg told families. “No one should go through the things that your families have suffered, and this is why we invest so much, and we are going to continue doing industry-wide efforts to make sure no one has to go through the things your families have had to suffer.”

This was seemingly the first time that Zuckerberg had personally apologized to families. It happened after Sen. Josh Hawley (R-Mo.) asked Zuckerberg if he had ever apologized and suggested that the Meta CEO personally set up a compensation fund to help the families get counseling.