The Verge: ‘Humane’s Daily Returns Are Outpacing Sales’
Kylie Robison, reporting for The Verge:
Between May and August, more AI Pins were returned than purchased,
according to internal sales data obtained by The Verge. By June,
only around 8,000 units hadn’t been returned, a source with
direct knowledge of sales and return data told me. As of today,
the number of units still in customer hands had fallen closer to
7,000, a source with direct knowledge said. […]
Once a Humane Pin is returned, the company has no way to refurbish
it, sources with knowledge of the return process confirmed. The
Pin becomes e-waste, and Humane doesn’t have the opportunity to
reclaim the revenue by selling it again. The core issue is that
there is a T-Mobile limitation that makes it impossible (for now)
for Humane to reassign a Pin to a new user once it’s been assigned
to someone. One source said they don’t believe Humane has disposed
of the old Pins because “they’re still hopeful they can solve this
problem eventually.”
Starting to think maybe Humane is in trouble.
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Kylie Robison, reporting for The Verge:
Between May and August, more AI Pins were returned than purchased,
according to internal sales data obtained by The Verge. By June,
only around 8,000 units hadn’t been returned, a source with
direct knowledge of sales and return data told me. As of today,
the number of units still in customer hands had fallen closer to
7,000, a source with direct knowledge said. […]
Once a Humane Pin is returned, the company has no way to refurbish
it, sources with knowledge of the return process confirmed. The
Pin becomes e-waste, and Humane doesn’t have the opportunity to
reclaim the revenue by selling it again. The core issue is that
there is a T-Mobile limitation that makes it impossible (for now)
for Humane to reassign a Pin to a new user once it’s been assigned
to someone. One source said they don’t believe Humane has disposed
of the old Pins because “they’re still hopeful they can solve this
problem eventually.”
Starting to think maybe Humane is in trouble.