Sonos CEO Says Their Old App Can’t Be Rereleased
Jay Peters, writing for The Verge last week:
If you want the old Sonos app back, it’s not coming. In a Reddit
AMA response posted Tuesday, Sonos CEO Spence says that he
was hopeful “until very recently” that the company could
rerelease the app, confirming a report from The Verge that
the company was considering doing so. But after testing that
option, rereleasing the old app would apparently make things
worse, Spence says.
Since the new app was released on May 7th, Spence has issued a
formal apology and announced in August that the company
would be delaying the launch of two products “until our app
experience meets the level of quality that we, our customers, and
our partners expect from Sonos.”
Here’s Spence’s explanation as to why it can’t bring back the
old app:
The trick of course is that Sonos is not just the mobile app,
but software that runs on your speakers and in the cloud too. In
the months since the new mobile app launched we’ve been updating
the software that runs on our speakers and in the cloud to the
point where today S2 is less reliable & less stable then what
you remember. After doing extensive testing we’ve reluctantly
concluded that re-releasing S2 would make the problems worse,
not better. I’m sure this is disappointing. It was disappointing
to me.
The new Sonos app is looking more and more like an entry for the Unpopular Redesigns Hall of Fame.
★
Jay Peters, writing for The Verge last week:
If you want the old Sonos app back, it’s not coming. In a Reddit
AMA response posted Tuesday, Sonos CEO Spence says that he
was hopeful “until very recently” that the company could
rerelease the app, confirming a report from The Verge that
the company was considering doing so. But after testing that
option, rereleasing the old app would apparently make things
worse, Spence says.
Since the new app was released on May 7th, Spence has issued a
formal apology and announced in August that the company
would be delaying the launch of two products “until our app
experience meets the level of quality that we, our customers, and
our partners expect from Sonos.”
Here’s Spence’s explanation as to why it can’t bring back the
old app:
The trick of course is that Sonos is not just the mobile app,
but software that runs on your speakers and in the cloud too. In
the months since the new mobile app launched we’ve been updating
the software that runs on our speakers and in the cloud to the
point where today S2 is less reliable & less stable then what
you remember. After doing extensive testing we’ve reluctantly
concluded that re-releasing S2 would make the problems worse,
not better. I’m sure this is disappointing. It was disappointing
to me.
The new Sonos app is looking more and more like an entry for the Unpopular Redesigns Hall of Fame.