Man Trapped in Circling Waymo on Way to Airport
It “felt like a Disneyland ride,” reports CBS News. A man took a Waymo takes to the airport — only to discover the car “wouldn’t stop driving around a parking lot in circles.” And because the car was in motion, he also couldn’t get out.
Still stuck in the car, Michael Johns — a tech-industry worker — then phoned Waymo for help. (“Has this been hacked? What’s going on? I feel like I’m in the movies. Is somebody playing a joke on me?”) But he also filmed the incident…
“Why is this thing going in a circle? I’m getting dizzy,” Johns said in a video posted on social media that has since gone viral, garnering more than two million views and interactions….
The Waymo representative was finally able to get the car under control after a few minutes, allowing him to get to the airport just in time to catch his flight back to LA. He says that the lack of empathy from the representative who attempted to help him, on top of the point that he’s unsure if he was talking to a human or AI, are major concerns. “Where’s the empathy? Where’s the human connection to this?” Johns said while speaking with CBS News Los Angeles. “It’s just, again, a case of today’s digital world. A half-baked product and nobody meeting the customer, the consumers, in the middle.”
Johns, who ironically works in the tech industry himself, says he would love to see services like Waymo succeed, but he has no plans to hop in for a ride until he’s sure that the kinks have been fixed. In the meantime, he’s still waiting for someone from Waymo to contact him in regards to his concerns, which hasn’t yet happened despite how much attention his video has attracted since last week.
“My Monday was fine till i got into one of Waymo ‘s ‘humanless’ cars,” he posted on LinkedIn . “I get in, buckle up ( safety first) and the saga begins…. [T]he car just went around in circles, eight circles at that…”
A Waymo spokesperson admitted they’d added about five minutes to his travel time, but then “said the software glitch had since been resolved,” reports the Los Angeles Times, “and that Johns was not charged for the ride.”
One final irony? According to his LinkedIn profile, Johns is a CES Innovations Awards judge.
Read more of this story at Slashdot.
It “felt like a Disneyland ride,” reports CBS News. A man took a Waymo takes to the airport — only to discover the car “wouldn’t stop driving around a parking lot in circles.” And because the car was in motion, he also couldn’t get out.
Still stuck in the car, Michael Johns — a tech-industry worker — then phoned Waymo for help. (“Has this been hacked? What’s going on? I feel like I’m in the movies. Is somebody playing a joke on me?”) But he also filmed the incident…
“Why is this thing going in a circle? I’m getting dizzy,” Johns said in a video posted on social media that has since gone viral, garnering more than two million views and interactions….
The Waymo representative was finally able to get the car under control after a few minutes, allowing him to get to the airport just in time to catch his flight back to LA. He says that the lack of empathy from the representative who attempted to help him, on top of the point that he’s unsure if he was talking to a human or AI, are major concerns. “Where’s the empathy? Where’s the human connection to this?” Johns said while speaking with CBS News Los Angeles. “It’s just, again, a case of today’s digital world. A half-baked product and nobody meeting the customer, the consumers, in the middle.”
Johns, who ironically works in the tech industry himself, says he would love to see services like Waymo succeed, but he has no plans to hop in for a ride until he’s sure that the kinks have been fixed. In the meantime, he’s still waiting for someone from Waymo to contact him in regards to his concerns, which hasn’t yet happened despite how much attention his video has attracted since last week.
“My Monday was fine till i got into one of Waymo ‘s ‘humanless’ cars,” he posted on LinkedIn . “I get in, buckle up ( safety first) and the saga begins…. [T]he car just went around in circles, eight circles at that…”
A Waymo spokesperson admitted they’d added about five minutes to his travel time, but then “said the software glitch had since been resolved,” reports the Los Angeles Times, “and that Johns was not charged for the ride.”
One final irony? According to his LinkedIn profile, Johns is a CES Innovations Awards judge.
Read more of this story at Slashdot.