AT&T customers report wireless service has been down for hours
Image: The Verge
AT&T seems to be experiencing some issues right now that are leaving customers seeing “SOS” instead of their usual bars of service.
Many customers are tweeting directly at AT&T’s Help account on X, reporting issues like being stuck in SOS or having no phone service.
According to The Mobile Report, AT&T has found internally that a failure at a switching center “has resulted in a cascade of problems, including service delays, the inability to provision new SIM cards, and, for many, a complete loss of network connectivity” that may primarily affect iPhones and other Apple devices. Users on Reddit have also reported service issues on some Android devices.
On Tuesday afternoon, there was also a spike in user reports on Downdetector. There has been a dip in reports since the peak, but while writing this article, the Downdetector graph has started to creep up again.
AT&T spokesperson Jim Kimberley tells The Verge that he is looking into what might be going on. Apple didn’t immediately reply to a request for comment.
This outage is happening just one day after AT&T announced it would pay $950,000 to settle an FCC investigation over a 911 outage in August 2023, and just after AT&T reported a work stoppage by the Communications Workers of America in the Southeast during negotiations.
Image: The Verge
AT&T seems to be experiencing some issues right now that are leaving customers seeing “SOS” instead of their usual bars of service.
Many customers are tweeting directly at AT&T’s Help account on X, reporting issues like being stuck in SOS or having no phone service.
According to The Mobile Report, AT&T has found internally that a failure at a switching center “has resulted in a cascade of problems, including service delays, the inability to provision new SIM cards, and, for many, a complete loss of network connectivity” that may primarily affect iPhones and other Apple devices. Users on Reddit have also reported service issues on some Android devices.
On Tuesday afternoon, there was also a spike in user reports on Downdetector. There has been a dip in reports since the peak, but while writing this article, the Downdetector graph has started to creep up again.
AT&T spokesperson Jim Kimberley tells The Verge that he is looking into what might be going on. Apple didn’t immediately reply to a request for comment.
This outage is happening just one day after AT&T announced it would pay $950,000 to settle an FCC investigation over a 911 outage in August 2023, and just after AT&T reported a work stoppage by the Communications Workers of America in the Southeast during negotiations.