Delta Sues CrowdStrike Over Software Update That Prompted Mass Flight Disruptions
An anonymous reader quotes a report from Reuters: Delta Air Lines on Friday sued cybersecurity firm CrowdStrike in a Georgia state court after a global outage in July caused mass flight cancellations, disrupted travel plans of 1.3 million customers and cost the carrier more than $500 million. Delta’s lawsuit filed in Fulton County Superior Court called the faulty software update from CrowdStrike “catastrophic” and said the firm “forced untested and faulty updates to its customers, causing more than 8.5 million Microsoft Windows-based computers around the world to crash.” […]
Delta, which has purchased CrowdStrike products since 2022, said the outage forced it to cancel 7,000 flights, impacting 1.3 million passengers over five days. “If CrowdStrike had tested the faulty update on even one computer before deployment, the computer would have crashed,” Delta’s lawsuit says. “Because the faulty update could not be removed remotely, CrowdStrike crippled Delta’s business and created immense delays for Delta customers.”
Delta said that as part of its IT-planning and infrastructure, it has invested billions of dollars “in licensing and building some of the best technology solutions in the airline industry.”
Read more of this story at Slashdot.
An anonymous reader quotes a report from Reuters: Delta Air Lines on Friday sued cybersecurity firm CrowdStrike in a Georgia state court after a global outage in July caused mass flight cancellations, disrupted travel plans of 1.3 million customers and cost the carrier more than $500 million. Delta’s lawsuit filed in Fulton County Superior Court called the faulty software update from CrowdStrike “catastrophic” and said the firm “forced untested and faulty updates to its customers, causing more than 8.5 million Microsoft Windows-based computers around the world to crash.” […]
Delta, which has purchased CrowdStrike products since 2022, said the outage forced it to cancel 7,000 flights, impacting 1.3 million passengers over five days. “If CrowdStrike had tested the faulty update on even one computer before deployment, the computer would have crashed,” Delta’s lawsuit says. “Because the faulty update could not be removed remotely, CrowdStrike crippled Delta’s business and created immense delays for Delta customers.”
Delta said that as part of its IT-planning and infrastructure, it has invested billions of dollars “in licensing and building some of the best technology solutions in the airline industry.”
Read more of this story at Slashdot.