Month: July 2024

Image: Ring

On Monday evening, Amazon Web Services sent a notice about issues in the US-EAST-1 region of its server networks, which support many of the internet’s services. So far, the only problem we’ve seen that appears to be linked to the problem is an outage affecting Amazon-owned Ring, with owners of the security cameras and doorbells reporting that features like history, events, and Neighbors are unavailable.
Monitoring live feeds from the cameras is still working for some of the people who’ve been affected, and Ring’s status page confirms, “We are investigating issues with multiple Ring systems impacting things like Live View, Recordings, Timeline, Event History, etc.”
Both outages are reported as starting at 6:40PM ET, and there is no word yet on when services may be restored.
The latest note from the AWS Health dashboard at 7:58PM ET says, “We have identified the root cause and are actively working on multiple parallel paths to mitigate the issue,” along with a list of the 41 AWS services affected.
Ring owners can subscribe to updates about the issue from the company’s status page, and we have contacted Amazon to find out any available details.

Image: Ring

On Monday evening, Amazon Web Services sent a notice about issues in the US-EAST-1 region of its server networks, which support many of the internet’s services. So far, the only problem we’ve seen that appears to be linked to the problem is an outage affecting Amazon-owned Ring, with owners of the security cameras and doorbells reporting that features like history, events, and Neighbors are unavailable.

Monitoring live feeds from the cameras is still working for some of the people who’ve been affected, and Ring’s status page confirms, “We are investigating issues with multiple Ring systems impacting things like Live View, Recordings, Timeline, Event History, etc.”

Both outages are reported as starting at 6:40PM ET, and there is no word yet on when services may be restored.

The latest note from the AWS Health dashboard at 7:58PM ET says, “We have identified the root cause and are actively working on multiple parallel paths to mitigate the issue,” along with a list of the 41 AWS services affected.

Ring owners can subscribe to updates about the issue from the company’s status page, and we have contacted Amazon to find out any available details.

Read More 

Illustration by Alex Castro / The Verge

Amazon, not third-party sellers, is responsible for properly recalling hazardous items that were sold on its marketplace, the US Consumer Product Safety Commission (CPSC) decided on Tuesday. The CPSC says Amazon failed to adequately notify the public about more than 400,000 recalled products.
Even though Amazon stopped selling those products and attempted to alert their buyers, the CPSC decided Amazon needs to follow approved recall procedures designed to keep the public from using, giving away, or reselling dangerous items. (When the CPSC helps a company recall a product, it doesn’t just warn buyers; it warns everyone.)
The Amazon products, sold between 2018 and 2021, include faulty carbon monoxide detectors, hairdryers that pose an electric shock risk, and flammable children’s pajamas. In the decision and order, the CPSC says Amazon “downplayed the severity of the hazard,” telling affected customers about a “potential safety issue” regarding a recent purchase rather than explicitly labeling it as a “recall.”

The CPSC says Amazon’s notice “downplayed” the dangers posed by the recalled products.

Amazon’s notice didn’t include “easily accessible” pictures of recalled items, which are supposed to help customers identify them. The company didn’t incentivize customers to get rid of the hazardous products, offering gift cards without requiring customers to return the item or provide proof they destroyed it. That’s something other companies often do to make sure customers don’t hold onto a dangerous product.
In 2021, the CPSC sued Amazon to get the online retailer to fully recall the thousands of faulty items on its marketplace. While Amazon argued that it’s not responsible for recalling goods from third-party sellers, the Administrative Law Judge (ALJ) on the case ruled that Amazon is a “distributor” and is responsible for issuing recalls. Today’s decision affirms the ALJ’s ruling.

Image: CPSC
These potentially flammable pajamas sold on Amazon are the kinds of items flagged by the CPSC.

Amazon has since launched a page dedicated to recalls, allowing users to view product recalls and safety information for items they bought on Amazon. The company says it plans to appeal the CPSC’s decision.
“In the event of a product recall in our store, we remove impacted products promptly after receiving actionable information from recalling agencies, and we continue to seek ways to innovate on behalf of our customers,” an Amazon spokesperson says in a statement provided to CNN. “Our recalls alerts service also ensures our customers are notified of important product safety information fast, and the recalls process is effective and efficient.” The company didn’t immediately respond to The Verge’s request for comment.
With the CPSC’s approval, Amazon must now implement a new plan to notify customers about the hazardous products and encourage them to return or destroy the items.

Illustration by Alex Castro / The Verge

Amazon, not third-party sellers, is responsible for properly recalling hazardous items that were sold on its marketplace, the US Consumer Product Safety Commission (CPSC) decided on Tuesday. The CPSC says Amazon failed to adequately notify the public about more than 400,000 recalled products.

Even though Amazon stopped selling those products and attempted to alert their buyers, the CPSC decided Amazon needs to follow approved recall procedures designed to keep the public from using, giving away, or reselling dangerous items. (When the CPSC helps a company recall a product, it doesn’t just warn buyers; it warns everyone.)

The Amazon products, sold between 2018 and 2021, include faulty carbon monoxide detectors, hairdryers that pose an electric shock risk, and flammable children’s pajamas. In the decision and order, the CPSC says Amazon “downplayed the severity of the hazard,” telling affected customers about a “potential safety issue” regarding a recent purchase rather than explicitly labeling it as a “recall.”

The CPSC says Amazon’s notice “downplayed” the dangers posed by the recalled products.

Amazon’s notice didn’t include “easily accessible” pictures of recalled items, which are supposed to help customers identify them. The company didn’t incentivize customers to get rid of the hazardous products, offering gift cards without requiring customers to return the item or provide proof they destroyed it. That’s something other companies often do to make sure customers don’t hold onto a dangerous product.

In 2021, the CPSC sued Amazon to get the online retailer to fully recall the thousands of faulty items on its marketplace. While Amazon argued that it’s not responsible for recalling goods from third-party sellers, the Administrative Law Judge (ALJ) on the case ruled that Amazon is a “distributor” and is responsible for issuing recalls. Today’s decision affirms the ALJ’s ruling.

Image: CPSC
These potentially flammable pajamas sold on Amazon are the kinds of items flagged by the CPSC.

Amazon has since launched a page dedicated to recalls, allowing users to view product recalls and safety information for items they bought on Amazon. The company says it plans to appeal the CPSC’s decision.

“In the event of a product recall in our store, we remove impacted products promptly after receiving actionable information from recalling agencies, and we continue to seek ways to innovate on behalf of our customers,” an Amazon spokesperson says in a statement provided to CNN. “Our recalls alerts service also ensures our customers are notified of important product safety information fast, and the recalls process is effective and efficient.” The company didn’t immediately respond to The Verge’s request for comment.

With the CPSC’s approval, Amazon must now implement a new plan to notify customers about the hazardous products and encourage them to return or destroy the items.

Read More