Month: March 2024

AT&T Passcodes for Millions Are Reset After Leak of Customer Records

Nearly eight million customers and 65.4 million former account holders were affected by the data breach, the company said.

Nearly eight million customers and 65.4 million former account holders were affected by the data breach, the company said.

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NYC’s business chatbot is reportedly doling out ‘dangerously inaccurate’ information

An AI chatbot released by the New York City government to help business owners access pertinent information has been spouting falsehoods, at times even misinforming users about actions that are against the law, according to a report from The Markup. The report, which was co-published with the local nonprofit newsrooms Documented and The City, includes numerous examples of inaccuracies in the chatbot’s responses to questions relating to housing policies, workers’ rights and other topics.
Mayor Adams’ administration introduced the chatbot in October as an addition to the MyCity portal, which launched in March 2023 as “a one-stop shop for city services and benefits.” The chatbot, powered by Microsoft’s Azure AI, is aimed at current and aspiring business owners, and was billed as a source of “actionable and trusted information” that comes directly from the city government’s sites. But it is a pilot program, and a disclaimer on the website notes that it “may occasionally produce incorrect, harmful or biased content.”
In The Markup’s tests, the chatbot repeatedly provided incorrect information. In response to the question, “Can I make my store cashless?”, for example, it replied, “Yes, you can make your store cashless in New York City” — despite the fact that New York City banned cashless stores in 2020. The report shows the chatbot also responded incorrectly about whether employers can take their workers’ tips, whether landlords have to accept section 8 vouchers or tenants on rental assistance, and whether businesses have to inform staff of scheduling changes. A housing policy expert that spoke to The Markup called the chatbot “dangerously inaccurate” at its worst.
The city has indicated that the chatbot is still a work in progress. In a statement to The Markup, Leslie Brown, a spokesperson for the NYC Office of Technology and Innovation, said the chatbot “has already provided thousands of people with timely, accurate answers,” but added, “We will continue to focus on upgrading this tool so that we can better support small businesses across the city.” This article originally appeared on Engadget at https://www.engadget.com/nycs-business-chatbot-is-reportedly-doling-out-dangerously-inaccurate-information-203926922.html?src=rss

An AI chatbot released by the New York City government to help business owners access pertinent information has been spouting falsehoods, at times even misinforming users about actions that are against the law, according to a report from The Markup. The report, which was co-published with the local nonprofit newsrooms Documented and The City, includes numerous examples of inaccuracies in the chatbot’s responses to questions relating to housing policies, workers’ rights and other topics.

Mayor Adams’ administration introduced the chatbot in October as an addition to the MyCity portal, which launched in March 2023 as “a one-stop shop for city services and benefits.” The chatbot, powered by Microsoft’s Azure AI, is aimed at current and aspiring business owners, and was billed as a source of “actionable and trusted information” that comes directly from the city government’s sites. But it is a pilot program, and a disclaimer on the website notes that it “may occasionally produce incorrect, harmful or biased content.”

In The Markup’s tests, the chatbot repeatedly provided incorrect information. In response to the question, “Can I make my store cashless?”, for example, it replied, “Yes, you can make your store cashless in New York City” — despite the fact that New York City banned cashless stores in 2020. The report shows the chatbot also responded incorrectly about whether employers can take their workers’ tips, whether landlords have to accept section 8 vouchers or tenants on rental assistance, and whether businesses have to inform staff of scheduling changes. A housing policy expert that spoke to The Markup called the chatbot “dangerously inaccurate” at its worst.

The city has indicated that the chatbot is still a work in progress. In a statement to The Markup, Leslie Brown, a spokesperson for the NYC Office of Technology and Innovation, said the chatbot “has already provided thousands of people with timely, accurate answers,” but added, “We will continue to focus on upgrading this tool so that we can better support small businesses across the city.” 

This article originally appeared on Engadget at https://www.engadget.com/nycs-business-chatbot-is-reportedly-doling-out-dangerously-inaccurate-information-203926922.html?src=rss

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More AI Safeguards Coming, Including Right to Refuse Face-Recognition Scans at US Airports

This week every U.S. agency was ordered to appoint a “chief AI officer”.

But that wasn’t the only AI policy announced. According to CNN, “By the end of the year, travelers should be able to refuse facial recognition scans at airport security screenings without fear it could delay or jeopardize their travel plans.”

That’s just one of the concrete safeguards governing artificial intelligence that the Biden administration says it’s rolling out across the U.S. government, in a key first step toward preventing government abuse of AI. The move could also indirectly regulate the AI industry using the government’s own substantial purchasing power… The mandates aim to cover situations ranging from screenings by the Transportation Security Administration to decisions by other agencies affecting Americans’ health care, employment and housing. Under the requirements taking effect on December 1, agencies using AI tools will have to verify they do not endanger the rights and safety of the American people. In addition, each agency will have to publish online a complete list of the AI systems it uses and their reasons for using them, along with a risk assessment of those systems…

[B]ecause the government is such a large purchaser of commercial technology, its policies around procurement and use of AI are expected to have a powerful influence on the private sector.
CNN notes that Vice President Harris told reporters that the administration intends for the policies to serve as a global model. “Meanwhile, the European Union this month gave final approval to a first-of-its-kind artificial intelligence law, once again leapfrogging the United States on regulating a critical and disruptive technology.”

CNN adds that last year, “the White House announced voluntary commitments by leading AI companies to subject their models to outside safety testing.”

Read more of this story at Slashdot.

This week every U.S. agency was ordered to appoint a “chief AI officer”.

But that wasn’t the only AI policy announced. According to CNN, “By the end of the year, travelers should be able to refuse facial recognition scans at airport security screenings without fear it could delay or jeopardize their travel plans.”

That’s just one of the concrete safeguards governing artificial intelligence that the Biden administration says it’s rolling out across the U.S. government, in a key first step toward preventing government abuse of AI. The move could also indirectly regulate the AI industry using the government’s own substantial purchasing power… The mandates aim to cover situations ranging from screenings by the Transportation Security Administration to decisions by other agencies affecting Americans’ health care, employment and housing. Under the requirements taking effect on December 1, agencies using AI tools will have to verify they do not endanger the rights and safety of the American people. In addition, each agency will have to publish online a complete list of the AI systems it uses and their reasons for using them, along with a risk assessment of those systems…

[B]ecause the government is such a large purchaser of commercial technology, its policies around procurement and use of AI are expected to have a powerful influence on the private sector.
CNN notes that Vice President Harris told reporters that the administration intends for the policies to serve as a global model. “Meanwhile, the European Union this month gave final approval to a first-of-its-kind artificial intelligence law, once again leapfrogging the United States on regulating a critical and disruptive technology.”

CNN adds that last year, “the White House announced voluntary commitments by leading AI companies to subject their models to outside safety testing.”

Read more of this story at Slashdot.

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